How do I earn points?
Each StayPoints Lodging Provider defines how it will offer reward points, how many points to award and when to award them. The rate is determined by your lodging provider, with the total calculated according to the eligible cost of each booking. Taxes and other charges do not apply.
Are all stays eligible for reward points?
Not necessarily. StayPoints participating lodging providers individually determine who is eligible to receive reward points, how many points to award, and when to award them. Please check your provider's reward policy.
How many points per dollar will members earn?
The number of reward points guests earn can vary from provider to provider or reservation to reservation. In most cases, providers award three points per eligible dollar spent. Some providers offer "bonus" points at the time of move-in as an additional reward for choosing their companies, as well as rewarding you points in return for referrals. Check with your provider to see learn about their Reward Plan.
Can I earn points for booking rooms for someone else?
Sure. Please coordinate with the StayPoints lodging provider when making your reservation. Any person with an email address can join StayPoints. Points will be rewarded to the email address provided at the time of making the reservation. If you're already a StayPoints member, be sure to give the lodging provider your primary email address.
Can I receive reward points on multiple rooms at the same time?
Absolutely! Please be sure to coordinate this with your StayPoints lodging provider prior to check-in.
Do points expire?
Starting on month 37 (post enrollment date), if you haven't earned reward points in the last 12 months your points may expire.
Can members split the points if they are sharing a two- or three-bedroom unit?
This can be coordinated with your lodging provider prior to check-in.
I didn't receive my reward points for my last stay. Who do I contact?
You can expect to receive your points by the end of the month following your stays during the previous month. If you have not received your points at that time, please contact your StayPoints lodging provider who should have rewarded you points. You are also welcome to contact us for help at firstname.lastname@example.org.
How often can I check my account balance?
Anytime you want. Just go to "My Account" and log in.
I am already staying with a participating lodging provider, but I am not a StayPoints member. Can I still receive points?
First, contact your lodging provider and explain that you are joining StayPoints. Each participating lodging provider sets its own guidelines for rewarding points.
If I don't have enough points to redeem something, can I buy points or pay the rest in cash?
Additional points can be purchased at the rate of $10 per 1,000 points. The amount of points available for purchase is calculated based on the number of points you currently have.
How long does it take to receive my points?
Points are added to the member's account each month for all stays during the previous month. If you don't see expected points in your account, please check with your StayPoints Lodging Provider before contacting StayPoints support.