Member Support

The StayPoints® Guest Reward Program is built around providing each and every member one of our members with unparalleled hospitality and our commitment to member satisfaction is second to none. We want you to get the most you can out of your StayPoints® membership and we'll help in any way we can.


If you have questions about your membership, are in need of account assistance, or have concerns you'd like to share, please review our FAQ page first - you'll find answers to most, if not all, of your questions.


MISSING POINTS? Please contact the provider you're expecting to receive reward points from to ensure they have awarded your points to the correct email address or have unintentionally not awarded your points. IMPORTANT: Providers decide how many points to award to their guests as well as when to award the points. Please ask your provider about their "Reward Plan". Typically, members can expect to see earned points awarded to their account at the end of each month for all stays during the previous month.


We welcome your questions and comments about StayPoints®. You can contact our customer service department by calling 1-888-997-8297 Ext. 1 or by completing the form below.


Become a StayPoints® Affilaited Lodging Provider

Learn more about becoming a StayPoints® Affiliated Lodging Provider.



StayPoints® Guest Reward Program

PO Box 36641

Birmingham, Alabama 35236

Toll-Free: 888-997-8297

Hours: 8:30 AM to 5:30 PM EDT, Monday - Friday, except U.S. Holidays



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