About StayPoints®

 

What is StayPoints?
 

StayPoints is an international guest reward and loyalty program offered by corporate housing companies and other independent lodging providers such as bed and breakfasts and vacation rental management companies. StayPoints offers travelers the opportunity to earn rewards while exploring a diverse collection of housing options located in some of the world's most interesting and popular destinations.
 

Why should I join StayPoints?
 

StayPoints rewards the smart traveler. Larger hotels are great for a variety of travel needs, but they're not always the best "way to stay." With StayPoints, you will have access to a new, diverse selection of lodging providers. Make a reservation with an Affiliated Property, and you can enjoy superior lodging and fantastic amenities while also receiving rewards simply for being a customer.
 

I work for a lodging provider that may be interested in offering StayPoints to their guests. Who should I contact?
 

We would love to hear from you. Please email our sales department at info@mystaypoints.com.
 

Is StayPoints the same as typical hotel rewards plans?
 

Yes, in some ways, but it's also much better. With StayPoints, you will have a new lodging options and worldwide locations, as well as the ability to redeem your points for lodging or for a much larger selection of rewards, including activities, event tickets, and merchandise.
 


Membership

 

 

How do I join StayPoints?
 

It's simple to join! Click here (take to Join Now window). It only takes a few short minutes, and there is no purchase necessary to join.
 

Who can become a StayPoints member?
 

Terms and conditions are listed on our website, but generally membership is open to any individual adult with an email address. Associations, corporations, groups, and/or other entities are not eligible to join StayPoints. There is no fee to become a member of StayPoints.
 

Will you give me a member number?
 

At StayPoints, our members use one email address as their primary unique identifier instead of assigned member numbers. Please make sure that the email address you use to sign up for your membership is also the primary email on your account. Additional email addresses, such as those belonging to your partner or spouse, can also be added to your account as Associated Emails. Associated Email addresses can not be used as a primary unique identifier if it is set-up as an Associated Email on another account. In addition, once points have been awarded to an associated email address, those points are loaded into the primary unique identifier's account and can not be transferred to another account. 
 

What do you do with my information?
 

StayPoints always has the best interests of our members in mind. Please review the StayPoints Privacy Policy for more information.
 

How do I update my information?
 

Just log in to "My Account." You'll need your username and password.
 

Can I recommend StayPoints to my friends and co-workers?
 

Please do! To invite your friends, family, or colleagues, click the Invite a Friend tab.
 

 

 
Earning StayPoints

 

 

How do I earn points?
 

Each StayPoints Lodging Provider defines how it will offer reward points, how many points to award and when to award them. The rate is typically three points for each dollar spent, with the total calculated according to the eligible cost of each booking. Taxes and other charges may not apply.
 

Are all stays eligible for reward points?
 

Not necessarily. StayPoints participating lodging providers individually determine who is eligible to receive reward points, how many points to award, and when to award them. Please check with your provider's reward policy.
 

How many points per dollar will members earn?
 

The number of reward points guests earn can vary from provider to provider or reservation to reservation. In most cases, providers award three points per eligible dollar spent. Some providers offer "bonus"? points at the time of move-in as an additional reward for choosing their companies, as well as rewarding you points in return for referrals. Check with your provider to see learn about their Reward Plan.
 

Can I earn points for booking rooms for someone else?
 

Sure. Please coordinate with the StayPoints lodging provider when making your reservation. Any person with an email address can join StayPoints. Points will be rewarded to the email address provided at the time of making the reservation. If you're already a StayPoints member, be sure to give the lodging provider your primary email address.
 

Can I receive reward points on multiple rooms at the same time?
 

Absolutely! In fact, it is quite common. Please be sure to coordinate that with the StayPoints lodging provider prior to check-in.
 

Do points expire?
 

Starting on month 37 (post enrollment date), if you haven't earned reward points in the last 12 months your points may expire.
 

Can members split the points if they are sharing a two- or three-bedroom unit?
 

Maybe. Please coordinate that with your lodging provider prior to check-in.
 

I didn't receive my reward points for my last stay. Who do I contact?
 

You can expect to receive your points by the end of each month for your stays during the previous month. If you still have not received your points at that time, please contact the StayPoints lodging provider where you're expecting the reward points.
 

How often can I check my account balance?
 

Anytime you want. Just go to "My Account" and log in.
 

I am already staying with a participating lodging provider, but I am not a StayPoints member. Can I still receive points?
 

First, contact your lodging provider and explain that you are joining StayPoints. Each participating lodging provider sets its own guidelines for rewarding points.
 

If I don't have enough points to redeem something, can I buy points or pay the rest in cash?
 

Additional points can be purchased at the rate of $10 per each 1,000 points.
 

How long does it take to receive my points?
 

Points are usually received in the member's account at the end of each month for all stays during the previous month. If you don't see expected points in your account, please check with the StayPoints Lodging Provider before contacting StayPoints member support. 
 

 

 
StayPoints Lodging Providers

 

 

I'm familiar with vacation rental companies and bed and breakfasts, but what is corporate housing?
 

The first corporate housing companies in the United States began their operations more than 50 years ago. There are now corporate housing companies operating in most medium to large cities around the world, but only the "Best in Class" corporate housing providers are given the opportunity to offer StayPoints to their guests.
 

Corporate housing companies rent blocks of apartments in the upper-echelon residential communities in each town and then outfit them with all the home furnishings, appliances, and accessories necessary for guests to live comfortably for an extended period of time. These residences are then offered by those corporations - generally, with utilities included - to employees who are either traveling for business purposes or who are relocating to another branch or territory at the request of their company.
 

Compared to traditional extended-stay housing or typical hotel accommodations, corporate housing tends to be both more welcoming for guests and their families as well as more affordable, depending on your required length of stay. Housing options are diverse and depend on the city, but offerings often include apartments or condo-style flats that range from compact and efficient studios to full-size three-bedroom apartments.
 

How big are the StayPoints Lodging Providers?
 

Bed and Breakfasts have fewer than 40 rooms, with the average property containing between 6 and 10 rooms. Vacation management companies can be as small as a B&B or have several hundred units located throughout a designated vacation destination, city, or town. Corporate housing companies range in size; some have as few as 20 to 25 apartments or condos they manage in one large or midsize city while others have offices throughout the United States and other countries, with a roster of furnished apartments and condos that number in the thousands. Some providers even rent furnished houses!
 

How can I find a participating StayPoints Lodging Provider?
 

StayPoints Affiliated Properties are provided in our search results based on the features and locations of the property. To find a provider, select a property (or properties) and submit an inquiry. Your inquiry will be delivered to the StayPoints Lodging Providers in that area.
 

Does StayPoints own or manage the lodging providers?
 

No. StayPoints does not own or manage any lodging company; therefore, it does not have any managerial or operational role regarding the actual lodging of StayPoints members. contacting StayPoints member support. 
 


Redeeming StayPoints

 

 

What is the redemption process?
 

To redeem your points, sign-in and select "Shop Rewards." From there, you can order merchandise or event coupons or get a voucher for airfare, hotels, rental cars, or other travel-related options.
 

Can I redeem points at my lodging provider?
 

All points need to be redeemed on the StayPoints website. For rooms, additional services, or upgrades, some participating lodging providers will accept StayPoints Reward Bucks that can be printed from the StayPoints Reward Catalog.
 

Can I transfer my points to another member's account?
 

No. That being said, email addresses can be added to your account as Associated Emails, and points awarded to any of those email addresses will go directly into your primary activated account. Once those points have been moved into a primary account, they cannot be transferred to any other account. Each Associated Email address must be activated and cannot be associated with another StayPoints account. 
 

Can StayPoints be combined with other rewards programs?
 

Not at this time.
 

Can I redeem StayPoints for cash?
 

No, StayPoints cannot be redeemed for cash.
 

If I don't have enough points to redeem something, can I buy points or pay the rest in cash?
 

Additional points can be purchased at the rate of $10 per 1,000 points. Please contact StayPoints Member Support to fulfill this request (info@mystaypoints.com)
 

Who can I call with questions about a reward I would like to redeem, or to get a status on one I have already submitted for redemption?
 

The StayPoints customer service center is open Monday through Friday, 7 a.m. - 8 p.m. CST at 888-997-8297 Ext. 1. Have a question you think we should add? Let us know at info@mystaypoints.com.

 


Returns and Cancellations

Merchandise Return Policy
 

Once placed, orders cannot be cancelled unless merchandise is received damaged or it is determined that we have made an error on the order.

All products are normally delivered via UPS, Fedex or USPS and are shipped within 3-4 days. Availability and delivery time may vary by product and exceptions will be noted on the product detail page. Depending on the method of shipping and delivery that the vendor chooses, a signature may be required upon delivery. If this is the case, please thoroughly inspect your package(s) for damage prior to signing for the delivery. DO NOT DESTROY OR DISPOSE OF ANY MERCHANDISE OR PACKAGING WITHOUT AUTHORIZATION.

In the case of damage, an incident must be reported by submitting a Contact Form within 24 business hours of delivery to the original “Ship To” destination. All original packaging should be retained to insure proper handling of a damage claim. You may be required to provide proof of damage in order to process your return request.

In the case of an order error on our part, you must initiate a return request via the Contact Form within 15 days of the item’s receipt for your request to be reviewed for further action.

When completing the return request (via the Contact Form), please be as detailed as possible and provide all necessary information. Return requests should be initiated via the Contact Form only to insure your claim is handled in a timely manner. Once a return request has been approved, you will be contacted via the email address provided with the specific return information and a Return Merchandise Authorization. If you call to initiate a return request, you will be asked to complete your request on the Contact Form for tracking purpose.

A refund of points will not be credited to the Participant’s account unil the item has been received and processed by the vendor. Once the vendor receives the return, a refund will be processed and may take a least 10-15 business days from the date the returned package is received by the vendor – NOT when the package was sent back to the vendor. Member’s are notified via email once the refund has been credited to the account. You may always log into www.staypointsrewards.com to see if your refund has been credited to your account.

 

All Electronic Ticketed Items (Example: Airline tickets, car rentals, hotel rentals, concerts, events, etc.) are final and non-refundable.

Reward Bucks

Redeem your StayPoints for
Reward Bucks to use with affiliated providers

We've made redeeming points with affiliated lodging providers easy. Participating providers will accept Reward Bucks for stays, amenities and so much more! Check with your provider before purchasing Reward Bucks.

Purchase Reward Bucks

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